Damaged/Defective Items

If you receive an item that is damaged or defective:

  • We will send a replacement to US-based customers.
  • Boxers must be unused, tags intact
  • Orders domestic and international orders placed through our Ballsy website can get a refund or replacement for damaged or defective orders.
    • International Amazon orders are only eligible for a refund at this time. We are not able to send a replacement internationally.

Damaged/Defective Parts

The parts we are able to replace (for US-based customers only) are:

  • Pump lid for Body wash 
  • Pump lid for Ballwash
  • Pump lid for Goodhead Shampoo and Conditioner 


To report a damaged/defective item and request a replacement, please send an email to: help@ballsybrand.com 

In your email, please let us know what the damaged/defective item is and in what way it is damaged/defective. 




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