Damaged/Defective Items
If you receive an item that is damaged or defective:
- We will send a replacement to US-based customers.
- Boxers must be unused, tags intact
- Orders domestic and international orders placed through our Ballsy website can get a refund or replacement for damaged or defective orders.
- International Amazon orders are only eligible for a refund at this time. We are not able to send a replacement internationally.
Damaged/Defective Parts
The parts we are able to replace (for US-based customers only) are:
- Pump lid for Body wash
- Pump lid for Ballwash
- Pump lid for Goodhead Shampoo and Conditioner
To report a damaged/defective item and request a replacement, please send an email to: help@ballsybrand.com
In your email, please let us know what the damaged/defective item is and in what way it is damaged/defective.